Timeout when calling check_task method

[thanhnguyentung95]

Hi team,

I encountered a timeout when calling the client.check_task method. Please help check the following logs:

2025-06-27 07:11:44: Error processing message: HTTPSConnectionPool(host='api.deepdataspace.com', port=443): Read timed out. (read timeout=5)
2025-06-27 07:11:37: Task status: TaskStatus.Running
2025-06-27 07:11:37: Triggered task: V2Task<task_id:b0362107-ecdb-4f8b-9557-691404ce35d7, idemp_key:f9a82c5e8929487fa63cecdf868d5fb0>

Should I increase the timeout?

[thanhnguyentung95]

I faced similar issue today

HTTPSConnectionPool(host='api.deepdataspace.com', port=443): Max retries exceeded with url: /v2/task/dinox/detection (Caused by SSLError(SSLCertVerificationError(1, '[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: certificate has expired (_ssl.c:1007)')))

[xifanii]

Hi, @thanhnguyentung95

We're very sorry for the inconvenience caused.

Regarding Issue 1:
The timeout error you encountered was likely due to temporary network instability when accessing from outside of China. This can occasionally cause delays in reaching our API endpoints. In such cases, we recommend simply retrying the check_task call without changing the timeout settings, as the issue is usually transient.

Regarding Issue 2:
This was caused by an expired HTTPS certificate on our domain. The issue was identified and resolved promptly on the same day. The certificate has since been renewed, and all access should now be functioning normally.